Car Crash Advice

Reliable car crash advice

You need to be aware of your rights and other important information in case your car is involved in an accident.
Assistance with insurance claims

Things to remember:

The Association of British Insurers and the Financial Conduct Authority agree that getting a car repaired at any garage is your choice. But, there are certain exceptions to this rule.

Many insurers have their own network of approved repairers and insist you get your car checked at those centres for their convenience and not yours. 

You are entitled to consider the benefits of dealing with the garage of your choice including the trade-in value of your vehicle (as manufacturers' warranties are maintained) and the consumer protection of a recognised code of practice. You may also have obligations under contract hire or lease agreements.

If your policy promises you a courtesy car whilst yours is being repaired, it may stipulate that this will only happen if you use the insurer's chosen repairer, which is not true.

Reliable car crash advice

Why use a VBRA member?

Whether your needs are for full accident damage or cosmetic repair, VBRA members:
  • Are independently audited by the association
  • Operate under an exacting code of practice.
VBRA operates a valuable conciliation and arbitration scheme in the rare event that anything goes wrong. This is a key consumer benefit.
VBRA member
At F. R Pulleyn Ltd, we provide you with full assistance in dealing with insurance companies. In addition, you can schedule an MOT test at our garage at your convenience.We also offer car repairs, wheel alignment and valeting services in York at competitive prices.
Comprehensive car crash advice by professionals at F. R Pulleyn Ltd in York. Call us on 01904 750 070 to talk to our team.

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